Brisbane Airport (BNE) retained its first place ranking as Australia’s best airport for overall Quality of Service for the ninth consecutive year in the Australian Competition and Consumer Commission (ACCC) 2011-12 Airport Monitoring Report.
BNE also received the highest rating out of five airports for Quality of Service by passengers for the fourth consecutive year, and a rating of second out of five airports for airport services and facilities by airports.
Julieanne Alroe, Brisbane Airport Corporation’s (BAC) CEO and Managing Director, said since 2001 Brisbane Airport’s Quality of Service indicators have been consistently rated as satisfactory to good.
“At Brisbane Airport we continually strive to develop our infrastructure, facilities, and customer service approach in an effort to improve the experience for passengers and airlines using the airport.
“Retaining the number one ranking nine years in a row is a credit to the 20,000 workers at BNE who strive to improve the efficiency and quality levels of their own facilities and operations, as well as our partners in business, government and the local community who assist us in improving infrastructure and services overall,” she said.
Acknowledging the past year had been particularly challenging for all of Australia’s major airports, Ms Alroe said, “While we’re pleased with this result, we recognise that there will always be room for improvement.”
The recommendations made are as follows:
The strategic plan - approved by Brisbane Airport Corporation - follows an assessment of the current performance by NATS, which runs air traffic control at 16 British airports including Heathrow and Gatwick.
Key measures include:
• Setting standard terminal arrival speeds to reduce the average time between landing from 156 seconds to "a world's best practice" 120 seconds;
• Building two new high-speed runway exits to get landing aircraft out of the way;
• Building dual entry points to runways to create flexibility;
• Reducing line-up times and pilot reaction times to speed up take-offs;
• Improving use of the small cross-runway;
• Changes to the air traffic control structure to create an "approach director" role;
• Closer liaison with the Royal Australian Air Force base at Amberley;
• Daily performance reports and reviews.
Making its inaugural flight to Brisbane this evening was FIJI Airways (ex Air Pacific) A330-243 DQ-FJT msn 1394 landing onto runway 01 at 1810 as FJ923. The A332 will operate 6 times a week from 23 April till 31 July. It will operate daily ex Fri arr 2255 out at 0010 daily ex Sat. Welcome to BNE FIJI Airways!
To celebrate we have an excellent selection of pictures taken today at BNE by local spotter Robert Frola. Thankyou Robert.